5 Easy Steps to Improving Your Security Guard Service
What we have found is that most security guard companies are capable of supplying the support that property managers want, but too often do not because of a lack of ongoing excellent control processes.
Security guard companies are unlike any seller a home manager usually hires. If you hire a painter, you can see whether they are doing their tasks by looking at the walls. But when you hire a security guard company, how often can you determine whether the protector organization is performing their job which includes running background checks and drug screenings, providing good training for your own guards, and effectively tracking and supervising your defenses. In most instances they likely are, but it is crucial to implement a method of verification and quality control to make sure that issues connected with the lack of performing these tasks do not start to happen.
In this guide we will discuss five (5) easy actions to enhancing your safety guard service and achieving everything you picture as your ideal mobile security London.
Screen Your Guards Qualifications
In most states, guards are mandated to have a predetermined amount of training before they could start working as security guards. If your condition is among these states, make sure your security guard organization is compliant.
If you are in a country where there are no state requirements for shield certificate, then investigate the sort of training that is being supplied by your security provider and ask yourself does it look adequate.
It is also the security guard company performing background and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they ought to be supplying you with verifications. If not, why?
Another excellent way to screen whether the protector is a good fit for your property is to conduct a brief”interview” to get a feel for the guard and also to describe your expectations. This initial dialogue can tell you a good deal about what to expect from that shield and it gives you a chance to ask another shield if you feel it is necessary.
Evaluate Guard Training
Although most security guard companies have an extremely thorough orientation that introduces each shield to the company itself, in several cases the shield’s orientation to his delegated property isn’t as complete. We call the orientation for the delegated property”Site Specific Training”. Find out what your site specific training looks like:
• Does it happen at your property?
• Who does the training?
• How long is each officer educated?
• How long can the security company double bank?
• How thoroughly are your article requests explained?
Determine the answer to each of these questions and be certain they match what you feel is sufficient. You should even consider sitting in on your safety guard company’s orientation and also your site specific training to acquire an understanding of what goes into preparing a shield to work at your property.
Inspection Your Guard’s Supervision
Guard supervision is among the main factors of very good security guard support. When security companies provide poor oversight, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the protector to learn and better understand their responsibilities. If the guards are not being supervised, they start to feel their work isn’t significant and they start to see themselves as not as a part of the security team. When guards do not feel like part of your team it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract does not require on-site supervision, how can your security guard company remotely supervise its guards? Outside the normal security company field supervisor spot checks, the two methods of remote oversight that prove most successful are:
Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to make rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of tracking the guards while they’re in your property. These tracking systems permit the security guard company to monitor the time and log the action of the guards while they’re making rounds to various areas in your property. Most Officer Tour Tracking Systems can generate reports that empower the safety guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be provided with an updated version of these reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve found that having a method for guards to check in frequently with the safety guard provider provides a way of making certain each guard is secure and alert. By having guards check-in frequently together with the safety guard company, at least every 30 minutes, guards feel their safety is important and being awake and attentive is also an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are always good ways of finding out exactly what is happening with your safety while you are not there. During these inspections, be sure that you ask your safety guards questions regarding their duties and responsibilities to make sure they know their tasks. In fact, we suggest having your safety guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a certified security consultant as part of your ongoing security program. Bear in mind, when choosing a security consultant be confident the consultant isn’t actually a security guard company. If that’s the case, your audit is guaranteed to turn up issues with your current security guard company.